If you are trying to connecting to a custom RTMP but get stuck at "connecting" like this:

Try to add port :433 in your RTMP, for example:

Instead of rtmps://global-live.mux.com/app, try rtmps://global-live.mux.com:433/app

Depends on the services that you are trying to connect to, they may have different port for different purposes. So make sure you read the services' guideline or reach out to their support for more information. You can also chat with our 24/7 support team if you need more help.

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