The pre-recorded stream only handles 1 file smaller or exactly the limit size provided. As of now, this function only accepts MP4 files.

Once a pre-recorded stream is created on your dashboard, the next step is adding the platforms you’re streaming to. But in case of automatic streaming to Facebook, we suggest the following steps to connect and go live directly on your account or page. 

  1. Create a Multistream or All in One Stream and select a region closest to you. 

  2. From here, add the Facebook accounts or pages you want to stream to. Make sure to toggle them ON

3. Now copy the stream key and URL on the newly created stream dashboard. You can find both here:

4. Open your pre-recorded stream > Add Platform > Custom encoder option. Then paste the URL and Key of the multistream you created above like so: 

5. Set the time and date in the scheduler mode, press save, and make sure to toggle the custom connection ON.


6. You’ll be met with a countdown on the preview screen. Once complete, your video will go live on all the relevant pages.  

7. Always ensure both the pre-recorded stream and the multistream are enabled. 

But what if the stream doesn’t reach certain platforms? 

Sometimes it’s caused by an extremely high bitrate set on your pre-recorded video. For this we suggest further editing your video through handbrake. It’s a free program with the option to lower the bitrate and FPS on your videos/recordings. 

  1. First download the program from their website. It’s available for Max, Linux, and Windows: https://handbrake.fr/downloads.php

  2. Once installed on your system, add your video by picking file or dragging the video unto the program. 

  3. The bitrate setting is located on the video tab. We suggest setting it between 1500 and 2500 to accommodate different social platforms. Don’t forget to convert your file into x264 as x265 support is limited across most websites.

4. Make sure that for audio, it averages a rate of 128kbps and set to AAC. 

We advise you follow these instructions before you upload to the playlist for a smoother experience. But you can always re-upload your file to the pre-recorded stream if it didn’t work the first time.

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